Orders are processed and shipped after purchase confirmation, and delivery usually takes 1 to 7 business days , depending on the city.
Working days do not include official holidays, weekends, holidays and official occasions , and are not counted within the delivery period.
The delivery time mentioned is an estimate, and delays may occur beyond the store's control due to the shipping company, weather conditions, seasons and holidays, pressure on shipping companies, or any other circumstances beyond the store's control.
If the shipment is delayed after being handed over to the shipping company, the consumer will follow up on the shipment with the shipping company, and the store is not responsible for the delay caused by the shipping company or any external party after the shipment has been handed over to it .
The customer is not entitled to cancel the order or claim a refund simply because of a delay in delivery by the shipping company, once the order has been prepared or shipped, without prejudice to any right stipulated by the system.
If the customer refuses to receive the shipment or requests its return due to not wanting to receive it, they may bear the shipping and return costs and any fees incurred , where permitted by law.
The customer is responsible for entering the correct delivery address, mobile number and data when completing the order, and any delay or additional cost resulting from incorrect data is borne by the customer.
The customer is provided with a shipment tracking number when available, and can track the shipment status through the shipping company.
Once the order is handed over to the shipping company, the responsibility for delivery and logistical follow-up becomes the responsibility of the shipping company, while the store continues to provide the necessary support to the customer in case of a problem.
In case of an exceptional delay or problem with the shipment, please contact customer service to follow up with the shipping company, instead of refusing to receive the shipment or requesting its cancellation directly.
Cancel order
The order cannot be cancelled after it has been confirmed and prepared for shipment.
If the customer requests to cancel the order after it has been confirmed, the store has the right to refuse the cancellation request if the order has entered the processing or shipping stage.
The customer’s unwillingness to receive the order is not a reason to cancel the order after it has been shipped. In this case, the provisions of the store’s approved return policy apply, whenever the return is permissible according to the regulations.
