Welcome to Cap Factory . By using our online store or completing any purchase through it, you acknowledge and agree to this policy and its terms, in accordance with the regulations and laws in force in the Kingdom of Saudi Arabia.
First: Using the store
- The customer is obligated to use the store in a legitimate manner and in accordance with the regulations in force in the Kingdom of Saudi Arabia.
- The customer is obligated to provide correct, accurate and up-to-date data when placing the order, and bears responsibility for the accuracy of the data he provides, including name, mobile number and delivery address.
- The store and its content may not be used in a way that harms the store, disrupts its services, or violates its rights or the rights of others.
- All products, images, designs, logos and content displayed in the store are owned by or licensed to Cap Factory and may not be copied, used, republished or commercially exploited without prior consent.
- The store has the right to refuse or cancel any order in cases permitted by the system, including a clear error in the price or product description or suspicion of illegal use of the store.
Second: Privacy and Data Protection
- We respect the privacy of our clients and are committed to protecting their personal data in accordance with the regulations and laws in force in the Kingdom of Saudi Arabia.
- We may collect data necessary to complete the order and provide our services, such as:
- the name.
- Mobile number.
- e-mail.
- Delivery address.
- Order and invoice details.
- Payment details required to complete the transaction.
- We use customer data for the following purposes:
- Order fulfillment and processing.
- Product delivery.
- Communicating with the customer regarding their order.
- Customer service and handling inquiries and complaints.
- Improving store services.
- Compliance with regulatory requirements.
- The necessary data may be shared with service providers involved in fulfilling the order, such as shipping companies and payment service providers, or with the relevant authorities where there is a regulatory requirement or obligation.
- The store does not sell or trade in customers' personal data.
- Payments are processed through payment service providers, and the store does not store customers' bank card data.
- We retain customer data for the period necessary to achieve the purposes for which it was collected or in accordance with the periods required by applicable regulations.
- The customer has the right to exercise his rights relating to his personal data in accordance with the Personal Data Protection Law and related regulations.
- Marketing messages or offers may be sent to the customer in accordance with the regulations and after obtaining the necessary approval, and the customer can unsubscribe from marketing messages.
Third: Updates
Cap Factory reserves the right to update this policy from time to time in accordance with the development of store services or regulatory requirements, and the updated version will be published across the store.
Fourth: The applicable law
This policy is subject to the regulations and rules in force in the Kingdom of Saudi Arabia, and no clause therein shall be interpreted as detracting from any right established for the client under the system.
